Timeclock error "Invaid ID" when using password authentication

ISSUE:
We have a user that is not being recognized by the biometric finger reader because their fingerprint is too faint. We assigned them a password as an alternative authentication but when they try to use it, the system brings and error “Invalid ID”

CAUSE:
Microix badgeID contains a leading 0 which causes a problem for the clock because it does not recognize it.

RESOLUTION:
Edit the employee’s badge ID by navigating to the Workflow Modules>Timesheet Tab>Setup>Employee Default Value and remove the leading zero. Next, open the Microix Timeclock application and follow the directions to remove the old account and re-upload the new account to the clock. (this is ONLY necessary for employees that are setup to use a password for verification)



Once the user is uploaded to the clock, Enroll the user with the password authentication and they are ready to clock in and out.