Troubleshooting Offline Time Clock Notification
Overview
You received an automated email alert from Microix indicating that a Time Clock device is offline.This article provides step-by-step guidance to help you diagnose and resolve the issue.
🔍 Troubleshooting Steps
1. ✅ Verify Network Connectivity
From a local PC on the same network as the time clock:
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Open Command Prompt
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Run the command: ping [TimeClock_IP_Address]
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If the device does not respond, check cabling, switch ports, or consult your IT team to confirm network health.
2. 🌐 Verify Cloud Server Settings on the Time Clock
From the time clock menu:
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Navigate to: Main Menu > Comm > Cloud Server\ADMS Settings
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Confirm or update the following:
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Server Address:
104.208.142.88 -
Server Port:
80
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3. 🛠️ Enable DHCP (Optional)
If your network uses automatic IP assignment:
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Go to: Main Menu > Comm > Ethernet or Wi-Fi (based on your setup)
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Set DHCP to ON (helps reduce the chances of having a duplicate static IP)
4. 🆔 Verify Serial Number is not missing
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Navigate to: Main Menu > System Info > Device Info
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Ensure the Serial Number field is not blank
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If it is blank, contact Microix Support for further assistance
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🔥 Firewall Configuration Note
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Do NOT open Port 4370 for WAN (external internet) access.
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This port should remain disabled to prevent any access from WAN (external internet).
📞 Still Need Help?
If these steps do not resolve the issue, please contact Microix Support (866-642-7649) with the device serial number and a description of the troubleshooting you've already performed.