No User License Available

⚠️ Symptom

When navigating to Maintenance > Users Maintenance and attempting to add a new user account, the system displays the following error message:

"No User License Available"

🔍 Cause

This error indicates that you have used all available "named user" licenses for your Workflow Modules Modern application. There are two common reasons for this:

1. Insufficient Licenses on New Installation: You are a new customer using the Workflow Modules Modern (web) version and did not purchase enough licenses to accommodate the total number of users who need access.

2. Upgrade from Legacy (Client) Version: You upgraded from an older client-based version (e.g., v2022.001.3 or prior) to the modern web-based version (v2025.001.X or higher). This upgrade involves a critical change in licensing models:

   • Legacy Versions (Client) used a concurrent license model (based on users logged in at the same time).

   • Modern Versions (Web) use a named user license model (every active user account requires one license, regardless of login status).

Because of this change, your previous number of concurrent licenses may not be sufficient to cover every individual user account in the new "named user" system.

📋 How to Verify Your License Count

You can quickly check how many licenses you own and how many are still available.

1. Navigate to Maintenance > Users Maintenance.

2. Click the Register button.

3. A side panel (drawer) will appear displaying your product and license information.

4. Review the line item related to "Access License".

This line will show a value in a [Total]|[Remaining] format.

• Example:50|44 remaining

  • 50 (Total): This is the total number of web licenses your organization owns.

  • 44 (Remaining): This is the number of licenses still available to be assigned to new users.

If the "Remaining" value is 0 or less, you have no available licenses and will receive the error when trying to add a new user.

✅ Resolution

You have two options to resolve this issue:

1. Reclaim Existing Licenses (Recommended First)

You can free up licenses by deactivating users who no longer need access.

• In Maintenance > Users Maintenance, review your list of active users.

• Identify any users who are no longer employed or no longer use the system.

• Set these user accounts to Inactive.

• Inactivating a user reclaims their license, allowing you to assign it to a new user.

2. Purchase Additional Licenses

If all your current users are active and you still need to add more, you must purchase additional web licenses.

To purchase licenses, please contact:

• Your MIP Customer Account Manager (CAM)

• or Microix Sales:

• Phone: 866-MICROIX

• Email:sales@microix.net