Error When Adding a New User – “User Already Exists or Duplicate email found”

⚠️ Issue

When attempting to add a new user, the system displays an error message indicating that the user already exists, or duplicate email account found.

🔍 Cause

This issue typically occurs because the user already exists in the system as an inactive account. By default, the data grid displays only active users, which can make it appear that the user does not exist.

🛠️ Resolution

Step 1: Display Inactive Users

1. Navigate to the employee/user grid.

2. Modify the grid filter to include inactive users (Click the funnel icon in the status column and show both False and True).

3. Review the list for the user you are attempting to add.

Step 2: Reactivate the Existing User

1. Locate the inactive user in the grid.

2. Select the pencil (Edit) icon next to the user record.

3. Enable the Active checkbox.

4. Save the changes.

The user account will now be reactivated and available for use.

ℹ️ Additional Notes

• If a red exclamation point appears next to a user record, hover over it to view the specific error message.

• In most cases, reactivating the existing user resolves the issue without needing to create a new account.

• If you are unable to activate a user account due to insufficient web licenses, contact sales@microix.net to acquire additional web licenses.