Microix Cancellation|Deactivation Request Process
Creation date: 8/22/2022 1:32 PM
Updated: 3/20/2026 11:45 AM
Process Based on Microix License Type
Subscription | Hosted in MIP Cloud & Perpetual | Hosted in MIP Cloud
- Customer contacts their MIP CAM and completes the MIP cancellation/deactivation form.
- MIP/Customer forwards the completed form to sales@microix.net so Microix can process it.
- Any unused Professional Services hours will be cancelled based on the cancellation date.
Perpetual | On‑Premise Clients
- Customer emails sales@microix.net to begin the process.
- Microix sends the cancellation/deactivation form for completion and return.
- Once signed, Microix processes the request.
- Any unused Professional Services hours will be cancelled based on the cancellation date.
Backup Process
MIP Cloud Customers
- Discuss backup needs with your MIP Customer Account Manager (CAM).
On‑Premise Customers
- Email support@microix.net for guidance.
Important Notice
- If software is deactivated, the only option is repurchase.
- If support expired < 3 years: pay backdated fees or repurchase.
- If support expired > 3 years: repurchase required.
- Reactivation later requires repurchasing at current pricing, plus applicable fees.
Additional Notes
- On‑premise clients migrating to MIP Cloud after repurchasing: MIP will restore the old database and complete the upgrade. Setup/training needs will be handled by Microix Professional Services.
- For Timesheet/Timeclock deactivation: clients must print all payroll‑related reports before deactivation, as access will be removed.
What’s the Difference Between Microix Cancellation and Deactivation?
Cancellation
Ending the entire Microix agreement.
- All modules and licenses terminate.
- Access to Microix ends on the cancellation date.
- Any remaining Professional Services hours are cancelled.
- Returning later requires repurchasing the software.
Deactivation
Turning off specific modules or User licenses only.
- Removed modules become inaccessible.
- Other active modules continue to function.
- Reactivating later requires repurchasing at current pricing.