Modern Support Menu-Overview

Note: Questions related to implementation or training will be directed to our Professional Services Department so you can receive a quote.

IMPORTANT: If you are unable to access Support through the software, please email modern@microix.net for assistance.

The Support section in the Modern Workflow Modules provides quick access to all available help resources. Each option is designed to give users direct assistance depending on the type of support they need.

🧠 AI Chat

An integrated AI assistant that helps answer questions, guide users through features, and provide instant support without needing to contact the support team.  If the AI provides incomplete or incorrect information, please use the email Support option for clarification.

🖥️ Live Remote Support

Allows users to connect directly with a Microix support technician for real‑time remote assistance. Ideal for troubleshooting or walkthroughs that require screen sharing.

✉️ Email Support

Opens a direct channel to submit a support ticket via email. Users can describe their issue and receive follow‑up from the Microix Support team.

📊 Database Query

Useful for administrators who need to analyze or troubleshoot data issues.

🎥 Video Tutorial

Gives access to training videos and step‑by‑step walkthroughs to help users learn features, processes, and best practices at their own pace.

Important: These training videos demonstrate general Microix features and functionality. They do not replace your organization’s specific policies, procedures, configurations, or requirements

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